Total Quality Management is a managerial theory, used by Pharmaceutical companies to improve the quality of medicines. This practice leads to exceed and meet customers’ expectations.
Pharmaceutical companies play a significant role in the healthcare...
What Is TQM?
A core definition of total quality
management (TQM) describes a management approach to long–term
success through customer satisfaction. In a TQM effort, all
members of an organization participate in improving processes, products,
services, and the culture in which they work.